October 15, 2009 8:30 AM Registration 9:00 AM Workshop 12:30 PM Lunch  CEUs:  3 hours Nurses*, Social Workers* and Nursing Home Administrators* *pending approval Location:  Fiesta Resort Conference Center 2100 S. Priest Drive, Tempe, AZ  85282   (800) 528-6481 Special lodging rate: $79/night   Registration Info: AHPCO Members: Individual - $99 Team of 4 - $300 (save $96) Register by clicking on link above or click here for registration brochure.		Online registration is now closed.  You may register at the door. Registering for just the workshop? Click on the Register Now link above.  If you are registering for both the conference and workshop click here (and save $30) Understanding the Power of Interaction Styles A Communication Workshop for Healthcare Professionals Ever wonder why you can't seem to relate to some people or why some team meetings can be so frustrating?  Do some individuals get under your skin while others you connect with instantly?  Miscommunication undermines teams, causes conflict, impacts patient safety and costs organizations time and money. Join other healthcare professionals for this special, interactive 1/2-day workshop and uncover your strengths and weaknesses in communicating with and influencing others.  Walk away with practical strategies, skills and resources for: maximizing effectiveness reducing conflict; and, improving collaboration in a healthcare setting What You Will Learn: Maximize Effectiveness * Identify your own preferred interaction style to maximize your efforts.  * Shift perspectives to communicate in all 4 interaction styles.  Reduce Conflict * Recognize sources of miscommunication and learn how to minimize conflict.  * Build strong, conflict-resistant relationships with co-workers of all types and styles. Improve Collaboration * Learn to recognize and respond to the styles of others. * Use the differences to create stronger teams.
This workshop is designed specifically for professionals working in a healthcare setting, including: Nurses Physicians Administrators Supervisors Case Managers Social Workers Care Coordinators Therapists		About the Presenter: Sarah Michel, CSP transforms individuals, teams and organizations by teaching them how to adapt their communication style to improve their professional interactions and increase team productivity.  By integrating her methods, participants develop successful relationships with customers, coworkers, and colleagues.  These improved connections result in a stronger internal and external network essential for career and organizational success.  Sarah is a certified Myers-Briggs Type Indicator (MBTITM) and facilitator of the Self-Discovery ProcessTM.  She is the author of Perfecting Connecting©, A Guide to Mastering Networking in the Workplace and the national audio program, Learning to Speak the Language of Others.  Sarah is a graduate of Central Michigan University and worked in healthcare for several major hospital systems and for international career management firms in Texas and Colorado.