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CAHPS Hospice Survey: Best Practices for Improving Scores (Webinar $149*)
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CAHPS Hospice Survey: Best Practices for Improving Scores (Webinar $149*)
CAHPS Hospice Survey: Best Practices for Improving Scores (Webinar $149*)

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When: Access Live or On-Demand
1:00 - 2:30 PM Arizona
Where: Webinar
United States

Phone: (406) 442-2585


For More Info or to Register, click here.

Available as a live or on-demand webinar.  
AHPCO Members enjoy a $200 discount on the pricing.



CAHPS Hospice Survey: Best Practices for Improving Scores (Webinar &149*)

A lack of satisfaction survey responses is frustrating and difficult to combat. However, agencies can affect the scores they receive from those that do respond!  Some questions that impact the CAHPS Hospice Survey results are directly impacted by the influence your clinicians have on patients.  Are clinicians treating wounds or are they treating patients?  If patients believe they are just another Medicare number, your hospice’s CAHPS results will reflect that.  This session will take you through the questions that affect the measures and review best practices.  Ensure patients feel like a top priority and know your hospice is providing the best caregivers!


  • Review the updated measures that will affect public reporting
  • Fulfill patient communication requirements regarding the CAHPS Hospice Survey
  • Detail review questions from survey document
  • Consider how agency actions affect patient responses

Take-Away Tool Kit 

  • Checklist of helpful hints for improving CAHPS Hospice Survey scores

Who Should Attend

This informative session is designed for directors, administrators, field staff, and all staff members that impact patient satisfaction.



Melinda A. Gaboury, Healthcare Provider Solutions, Inc.
Melinda A. Gaboury, with more than 28 years in home care, has over 18 years of executive speaking and educating experience, including extensive day-to-day interaction with home care and hospice professionals. She routinely conducts Home Care and Hospice Reimbursement Workshops and speaks at state association meetings throughout the country. Melinda has profound experience in Medicare PPS training, billing, collections, case-mix calculations, chart reviews, and due diligence. ZPIC, RA, ADR & TPE appeals with all Medicare MACs have become the forefront of Melinda’s current impact on the industry. She is currently serving on the NAHC/HHFMA Advisory Board as ex-officio and is Associate Director on the Home Care Association of Florida Board of Directors. Melinda is also the author of the Home Health OASIS Guide to OASIS-D.



   AHPCO Members
 Live Version or Archived** Version  $149
 Both Live and Recorded  $179

Non-Members add $200 to the above pricing.  Not a Member? Join Today!

**The archived version is a recording of the live webinar, including audio, visuals, and handouts. Includes the presenter’s email address for questions. The Archived Version is available 1 week after the Live Webinar and expires 6 months after the live program date.



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