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From Referral to Admission: The Secret Ingredient to Compliant Growth (Webinar $149*)
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From Referral to Admission: The Secret Ingredient to Compliant Growth (Webinar $149*)
From Referral to Admission: The Secret Ingredient to Compliant Growth (Webinar $149*)

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When: Access Live or On-Demand
12:00 - 1:30 PM Arizona
Where: Webinar
United States

Phone: (406) 442-2585


For More Info or to Register, click here.

Available as a live or on-demand webinar.  
AHPCO Members enjoy a $200 discount on the pricing.



The competitive landscape in the home health and hospice environment is greater than ever. Having the right people in the right roles is imperative. Learn how to create a culture of exceptional customer service starting with the referral all the way through the admission process. This webinar will touch on the following areas and help you answer these questions:

  • How are you communicating initiatives and the importance of becoming a customer-centric organization?
  • Does your team understand, embrace, and model your service commitment?
  • Does the community believe your organization is the best?
  • Do customer service staff understand the urgency and ease of process for each referral segment?
  • Are there different conversations for hospitals, physicians, and skilled nursing facilities?
  • How can you convey to your team that every referral is extremely valuable?
  • After the referral, then what, who, when, and how?

This webinar will provide best practices for receiving the referral and managing the process through the close of the admission nurse visit. .



  • Determine the right fit for your referral and admission department
  • Explain the referral-to-admission process expectations to your team
  • Identify key outcomes to track and trend
  • Distinguish your teams by building a customer-centric organization
  • Help admission nurses “own” the process of admitting an eligible patient

Take-Away Tool Kit 

  • Sample questions for referral segments and service lines
  • Useful reference links

Who Should Attend

This informative session is directed to referral customer service staff and managers, administrators, clinical managers, business development managers, owners, and all staff working with patients to ensure excellent service from referral to admission.




Gloria Turner, Turner Healthcare Consulting
Gloria Turner has dedicated herself to healthcare clients in operations and business development. She has successfully lead teams, analyzed growth cycles, implemented solutions to deliver quality care and improve hospice and home health organizations, and designed strategies for business growth across all payers. She has worked in new market development, business turnarounds, and organizational financial success. Gloria has held national leadership positions with major hospice/home health/infusion and skilled nursing providers.

Gloria is the CEO of Turner Healthcare Consulting. She and her team work with providers across the United States and are passionate about advocating for those who need care. She attended the University of Wisconsin and is certified in various training programs.




   AHPCO Members
 Live Version or Archived** Version  $149
 Both Live and Recorded  $179

Non-Members add $200 to the above pricing.  Not a Member? Join Today!

**The archived version is a recording of the live webinar, including audio, visuals, and handouts. Includes the presenter’s email address for questions. The Archived Version is available 1 week after the Live Webinar and expires 6 months after the live program date.



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