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E-Counseling for the Modern Hospice Team: Challenges, Preferred Practices & Interven (Webinar $149*)
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E-Counseling for the Modern Hospice Team: Challenges, Preferred Practices & Interven (Webinar $149*)
E-Counseling for the Modern Hospice Team: Challenges, Preferred Practices & Interven (Webinar $149*)

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When: Access Live or On-Demand
12:00 - 1:30 PM Arizona
Where: Webinar
United States

Phone: (406) 442-2585


For More Info or to Register, click here.

Available as a live or on-demand webinar.  
AHPCO Members enjoy a $200 discount on the pricing.


Medicare requires that hospices provide “counseling,” but the CoPs do not clearly define or outline what that means. Counseling is not emotional support. It is important to remember that during these times of COVID-19 restrictions and social distancing. Staff and caregivers must be even more skillful and creative about how to provide counseling. This webinar will focus on various e-methods for providing counseling, including ethical considerations, dos and don’ts, maximizing telephone contacts, and other available electronic face-to-face approaches. It will also address programming ideas to ensure that isolated patients/families receive the best possible care during this pandemic. During the live webinar participants will be able to submit challenges and solutions they have experienced with e-counseling and share their thoughts with the group..



  • Define counseling as it applies to the various IDT roles
  • Discuss relevant scope-of-practice guidelines
  • List three methods for providing e-counseling
  • List four ethical challenges specifically related to e-counseling
  • Explain HIPAA guidelines, including COVID-19 exemptions
  • Discuss several creative programming methods for providing e-services

Take-Away Tool Kit 

  • Ethical considerations guide
  • Staff discussion guide addressing current COVID-19 counseling challenges
  • Links to applicable HIPAA guidance
  • List of creative programing ideas
  • Exercise with possible scenarios, including methods/techniques and interventions
  • Extensive resource list covering specific interventions and approaches
  • Handout with lecture notes

Who Should Attend

This informative webinar is designed to elevate the skill level of all team members who provide counseling, including social workers, chaplains, bereavement professionals, nurses, physicians, professional volunteers, and others. Leadership and management will also benefit from exploring expanded possibilities and better ways to care for those we serve.



Gary Gardia, LCSW, APHSW-C, Gary Gardia Inc. 
Gary Gardia began his hospice career as a volunteer over 35 years ago.  Since then he has worked in many capacities leading a variety of teams and departments including volunteers, social workers, bereavement, and education. Gary holds Master’s Degrees in both Education and Social Work and is a Licensed Clinical Social Worker. He also holds the new Advanced Palliative Hospice Social Worker Certification (APHSW-C). Gary received the National Hospice and Palliative Care Organization’s (NHPCO) Heart of Hospice Award for developing innovative programs to meet the needs of caregivers and the bereaved and is also the recipient of the national social work organization, Social Work Hospice and Palliative Network (SWHPN) Award of Excellence in Professional Education. Gary is a frequent presenter at state and national conferences and a consultant for various businesses and health care organizations. He is currently working in private practice palliative care in Ruidoso, NM.


   AHPCO Members
 Live Version or Archived** Version  $149
 Both Live and Recorded  $179

Non-Members add $200 to the above pricing.  Not a Member? Join Today!

**The archived version is a recording of the live webinar, including audio, visuals, and handouts. Includes the presenter’s email address for questions. The Archived Version is available 1 week after the Live Webinar and expires 6 months after the live program date.



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