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Volunteer Training Certification

Although the new revisions to the Arizona State Hospice Administrative Code in March 2004 no longer required that hospices offer a minimum of 30 hours of volunteer training, the Arizona Hospice and Palliative Care Organization (AHPCO) is dedicated to maintaining a high standard of excellence and created the AHPCO Hospice Volunteer Training Certification Program.  AHPCO issues Certificates of Excellence to licensed Hospice Providers who voluntarily continue to meet the 30-hour standard as well as the AHPCO Hospice Volunteer Training outline requirements. Providers who meet a minimum of 20 hours may apply for a Core Certificate.  Each certificate is good for a period of 2 years. Once approved, the agency may apply for successive 2-year periods by confirming they are still adhering to the minimum hours and following the training requirements.    Approval Process |  Renewal Process

AHPCO periodically reviews this program and may at its discretion change or add topics and/or requirements. AHPCO will communicate these changes and allow agencies sufficient time to incorporate the changes and submit for renewal.   

Approval Process

Agencies that are applying for a new approval (or approval of a change in their curriculum) must submit a Cover Letter and the Training Outline in hard copy format via mail to the AHPCO office.    The letter should be on the official stationary of the provider and signed by the Volunteer Coordinator.   AHPCO Non-members must also submit a check for $25 (made payable to AHPCO).  Please allow 6-8 weeks for processing of approvals. 

Minimum Training Requirements
| click here for a listing of the minimum training requirements to be used as an approved outline. It should be noted that these are the basic minimum requirements. AHPCO encourages agencies to enhance their volunteer training with elective topics. Please be sure to include any elective options you offer in the training outline that is submitted.

Training Outline | The outline must include:

  • All required topics, listed in alphabetical order
  • A brief synopsis of the content of each topic
  • The learning objectives of each topic
  • The discipline presenting each topic
  • The Total Number of Hours
  • A list of suggested Readings
  • A copy of the course evaluation

Renewal Process

Agencies that have NOT changed their curriculum and/or hours may apply for a renewal through one of the following options.  If there have been changes to the program outline (other than just a change in hours), please submit the training program for Approval as indicated above.  If only the number of hours has changed (increased to 30 or decreased to 20), you are permitted to use the online Renewal Form and indicate the new number of hours.  NPlease allow 3-4 weeks for processing of renewals. 

  • Option 1 | Mail/Fax a Letter
    The letter should be on the official stationary of the provider and signed by the Volunteer Coordinator. The letter must state that the agency's training program still adheres to the 30 (or 20) hour standard and that there have not been any changes in the training requirements.  Letters may be faxed to (480) 603-4141 or mailed to the AHPCO office.  Non-members must also submit a check for $25 (made payable to AHPCO).
  • Option 2 | Complete Online Renewal Form
    For assistance, please contact the AHPCO office.


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